Terms and Conditions
We are so pleased that you want to come and visit us at Winchester Science Centre. We are working hard to make your visit fun and safe. We’ve set out all our terms and conditions on this page but to start with, here are a few key things you need to know.
- Every ticket holder will book a specific date and time for entry. If you miss your time slot for entry to the Centre you’ll have to wait until there is capacity at the entrance to admit you. In busy periods this could take a while so please plan your journey to get you here on time;
- If you miss the time slot for your science or planetarium show then you will not be able to attend an alternative;
- If you are an annual pass holder you still have to book online in advance to visit, there is no additional charge for this;
- Our tickets are non refundable but if you can’t come because you are unwell or isolating we will exchange your ticket for an alternative date;
- Admission for children under 3 is free but a ticket is still required;
- All children under 14 must be closely supervised at all times;
- You can not resell your tickets.
These terms apply to the sale of our tickets and annual passes to you. When we say “WSC”, “us” or “our” we mean Winchester Science Centre. We are a company number 2014929 and a registered charity number 294582. When we say our “Centre” we mean the whole site including the building, grounds and car park.
Tickets can only be bought online. When using our online booking form please ensure you enter the right information and pick the correct date and time for entry. We will issue a confirmation with a booking reference number to the email address you give us. Your ticket will be issued on arrival at the Centre.
Children under 3 are admitted free of charge but you still need to book online and obtain a ticket for them on arrival.
If you are a carer accompanying someone who is registered disabled you will be admitted free of charge on showing proof of your carer status. However you still need to book online and obtain a ticket.
If you are registered disabled or are a carer for someone who is registered disabled please read our accessibility statement for details of our accessible facilities.
We will only refund you for tickets if we can not open our Centre to the public on the date and time that you have purchased the tickets for.
We may apply promotional discounts and deals. These are given at our discretion and may be applied or removed at any time without notice.
You can book our Live Science and Planetarium Shows when you arrive but if you would like to ensure a space then you should book when you buy your tickets online. We can not guarantee there will be availability for these shows if you do not pre-book.
There may be a minimum age requirement for some special events, for example the minimum age for “After Dark” is 18 years. Age restrictions will be made clear on the booking page. ID may be requested upon arrival.
Arriving at WSC
Please arrive on the date and time stated on your booking confirmation. If you are early or late you may have to wait some time before you can enter. Please supply your booking reference number.
If you are attending one of our special events for adults only then proof of age may be required.
No animals other than registered assistance dogs are permitted in the Centre. We do not have any facilities for kennelling animals.
We may wish to search your belongings to ensure that items which could compromise the safety or security of our Centre, visitors or staff are not brought into the Centre. If you refuse then we may refuse you entry to the site.
Our staff work hard to make your visit fun and safe. You must follow all their instructions as they will be made with your safety and enjoyment in mind.
All children age 14 or under must be accompanied and supervised by an adult and remain within their sight and control at all times whilst at our Centre.
Buggies and pushchairs are permitted but remain your responsibility at all times, even when left in a designated area. If they or other baggage items such as coats or lunchboxes are left unattended they may be removed for reasons of security and safety. We keep all lost property for one month, unless it is perishable or we believe it presents a risk to health and safety.
You are welcome to photograph the children you have brought with you but please do not take photos of other children. All commercial photography, audio or visual recording is prohibited without our prior written authorisation.
We may take photographs and film for archive and marketing purposes. On these occasions a notice will be displayed at the entrance. Permission will be sought from individuals when they are the main subject.
No smoking, vaping or e-cigarettes are allowed within our Centre.
We work hard to ensure that all our exhibits and shows run well and provide a great experience. However there may be times when exhibits have to be removed, altered or closed. We will try to give notice of this but in some circumstances it may be unavoidable. We can not guarantee that any particular exhibit will be available on the date of your visit.
Our live shows
The Live Science shows are free but if you want to ensure a space then you should book in advance when you buy your tickets. You can also book our Live Science and Planetarium Shows when you arrive. Due to strict limits on the number of people attending these shows if you book a show and do not arrive on time you may not be able to attend an alternative show.
Occasionally for health and safety or operational reasons we have to allocate seating for Live Science and Planetarium Shows. This means it may not be possible to accommodate you at the show you have booked. In addition sometimes we may have to cancel or rearrange a show. If we are unable to seat you at or have to cancel the Planetarium Show you booked, and we can not offer you an alternative on the same date, we will refund the cost of the show ticket to you.
Our quiet hour sessions have been developed for children with sensory sensitivities and their families. You can find more information about them here. However, we do not ask for proof of any such sensitivities, and so we can not control the noise levels created by visitors during those times.
It is important to us to ensure that all our visitors have a safe and enjoyable visit. We reserve the right to refuse entry or to remove from the Centre any person (and if such person is under 14 any person supervising them) who doesn’t comply with these terms or whose behaviour we believe is or will have a detrimental effect on the enjoyment or safety of our visitors and staff.
We expect you to closely supervise all children under 14 to ensure their and other visitors safety and enjoyment of our facilities.
If we refuse you entry or remove you from our Centre due to your behaviour, or the behaviour of a person you are supervising, you will not be entitled to a refund.
An Annual pass entitles to you to book a ticket for entry to the Centre on any day that it is open to the public at no additional cost. It does not include entrance to the Planetarium however, the pass holder can buy a ticket at a discounted price.
It does not entitle you to enter the Centre if you have not booked or other than at the specific date and time you have booked or on days or times that the Centre is not open to the Public.
If you book using your Annual Pass and do not attend more than three times in any three month period, then we may suspend your annual pass for 30 days. If we do this then you will not be entitled to a refund or extension of your pass.
Annual passes are valid for 12 months from the date of first use. The pass can only be used by the named pass holder. We may remove or withdraw any annual pass if we reasonably believe it is being misused. Annual Passes are not automatically renewed.
We will issue one parking permit per family or group holding annual passes. The permit must be displayed on your windscreen. The permit does not guarantee a parking space.
If you lose your Annual Pass or car parking permit we may charge you to replace it.
Except for fraudulent misrepresentation, personal injury or death caused by our negligence, for which our liability is unlimited, our liability to you is limited to the price you paid for your ticket.
Our liability to you if we have to cancel or can not seat you at a Planetarium Show and are unable to offer you an alternative on the date of your visit is limited to a refund of the cost of the planetarium show ticket.
We have no liability for any loss of or damage to your belongings or your vehicle whilst visiting our Centre.
Except as we have set out here we will not have any liability for delay or failure to comply with these terms where the delay or failure is due to causes beyond our reasonable control.
Standard Legal Stuff
These terms set out the entire agreement between you and us in relation to your purchase of tickets and your visit to our Centre. It overrides any previous communications, electronic, verbal or in writing between you and us.
Nothing in these terms gives anyone other than you, the purchaser of the tickets, a right against us.
If it is decided by law that any of these terms are invalid, void or unenforceable then that term will be removed and it’s removal will not affect the validity of the other terms. It will be replaced by a term that is a valid provision that closely matches the intent of the original and the rest of the terms shall continue to be enforceable.
If you break any of these terms and we decide to take no action at that time, that does not mean we will be unable to take action at a later date for that or any other breach of these terms.
These terms are governed by and shall be construed in accordance with English law and subject to the exclusive jurisdiction of the English courts.